Trust & Safety for Enterprise AI: Securing the Future of Generative Models

In an era where data breaches are not just expensive but catastrophic for customer trust, a mid-market financial services firm turned to Lumi RedRocks for a breakthrough in cybersecurity. Facing escalating threats, manual processes, and compliance hurdles, they partnered with Lumi to automate detection, enhance security, and reclaim precious time for strategic initiatives.

Integrity

A leading enterprise financial services firm sought to leverage Generative AI for automated customer support and internal decision-making. However, concerns around bias in language models, lack of explainability, and regulatory risks posed serious challenges. AI-generated outputs had to be transparent, free from gender, racial, and cultural bias, and compliant with evolving financial regulations. Existing security solutions failed to address these AI-specific risks, leaving the firm exposed to ethical, legal, and operational vulnerabilities.

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Client Profile:

Enterprise Financial Services Firm

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Lumi Service:

AI Assurance

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Solution Accelerator:

Redrocks

Enterprise Scale

Lumi deployed RedRocks, a Generative AI Trust & Safety platform designed for secure AI applications in high-stakes industries. The firm leveraged RedRocks’ suite of AI security capabilities:

Bias Testing & Explainability: Identified and mitigated gender, racial, and cultural bias in AI-generated content.
Model Interpretability Tools: Provided enterprise-grade frameworks for auditing AI decisions.
Compliance & Risk Management: Ensured alignment with global AI regulations and financial governance.
Secure AI Operations: Monitored AI-driven workflows to detect and mitigate model drift and adversarial attacks

With RedRocks, the firm achieved AI transparency, compliance, and security, mitigating risk without stifling innovation..

Chief Risk Officer, Enterprise Financial Services Firm

Lumi RedRocks gave us unparalleled visibility into our AI systems. We no longer worry about biased outputs, compliance risks, or unexplained decisions. AI now works for us—not against us.

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AI That’s Accountable and

Auditable

By integrating Lumi RedRocks, the firm eliminated compliance blind spots, reduced AI bias, and gained full transparency into model decisions. AI-driven customer interactions became safer, avoiding reputational and legal risks, while regulators and internal stakeholders gained confidence in AI-powered financial applications. With continuous performance validation and AI security monitoring, the firm safeguarded its AI investments and ensured AI served customers ethically and responsibly.

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Bias Reduction

AI bias testing eliminated 95% of flagged gender, racial, and cultural bias in model outputs.

Compliance Assurance

AI governance tools streamlined compliance with financial regulations by 80%, reducing audit costs.

Transparency Gains

Explainability frameworks improved AI interpretability by 70%, providing clear justifications for model decisions.