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Proof in production

Built.
Deployed. Operating.

Every engagement ends with a production agent operating inside a real business. The organizations remain confidential. The outcomes, engineering approach, and operational evidence speak for themselves.

Customer references available under NDA during active procurement

[01]

Healthcare · 600,000-member regional health plan

Six weeks to a governed scheduling agent

71%faster appointment turnaround
6 wksto production
100%audit compliance

The situation

A 600,000-member regional health plan handled scheduling exceptions by hand. Appointments that fell out of the standard flow queued for manual rework across coordinator desks, and health-services appointment turnaround (HSAT) dragged. Members waited. Every touch still had to hold up under audit.

What shipped

Lumi delivered a governed scheduling agent on Kestrel in six weeks. Intelligent Intake reads each exception and assembles the case; Human Review holds consequential actions for sign-off before anything executes. Kestrel Runtime records every step as operational evidence, so each scheduling decision carries its own audit trail.

Pattern · Intelligent Intake + Human Review

“They delivered exactly what they scoped, and when audit asked how the agent made a call, we could show them, line by line.”

VP, Health Services Operations

[02]

Manufacturing · precision instrumentation manufacturer

Quotes in minutes, not days

35 minmedian quote turnaround
41%fewer support calls
64%packaging error reduction

The situation

Quotes for custom instrument packages took days. Requests arrived by email, pricing lived in spreadsheets, and no one owned the handoffs between sales, engineering, and packaging. Finished packages shipped without instructions or quality evidence, so customers called support to figure out what they had received.

What shipped

Blueprint mapped the quote-and-package process into a single workflow with named owners at every step. Build shipped two Kestrel-backed capabilities: an Intelligent Intake agent, assembled in Studio, that reads inbound requests and drafts the quote, and a Workflow Assistant that routes each step through Tool Fabric connections to the ERP. Operating Evidence attaches work instructions and quality proof to every package before it leaves the dock, and Ruhroh evaluations gate each release.

Pattern · Intelligent Intake + Workflow Assistant

“Lumi took a messy process and turned it into a clear checklist with owners. We stopped chasing a chatbot and fixed the real issue.”

Director of Operations

[03]

Transportation & Logistics · 400-truck regional carrier, six depots

The hour every exception used to cost

72%exceptions triaged automatically
4 minmedian first response
7 wkskickoff to four depots

The situation

A regional carrier running about 400 trucks out of six depots. Every exception, a closed highway, a missed delivery window, a driver callout, pulled a dispatcher off the board for most of an hour. On a bad weather day the queue passed a hundred and customers heard nothing until the window was already gone.

What shipped

Lumi built a dispatch exception agent on Kestrel. Early Warning watches TMS and telematics feeds through Tool Fabric and opens a case the moment a route breaks; the Workflow Assistant drafts the fix: reroute, window renegotiation, coverage swap. Every customer-facing commitment holds for dispatcher approval, Ruhroh replayed 60 recorded disruption scenarios before launch, and Operating Evidence logs every action the agent takes.

Pattern · Early Warning + Workflow Assistant

“An exception used to swallow a dispatcher for an hour; now the agent hands them a plan in minutes and they approve it or fix it.”

Director of Dispatch Operations

Interactive demos

Ten demos. Real, working, drivable.

Working demos, not decks. Request access and drive them yourself.

[01]ManufacturingSupplier QualityNCR/SCAR cockpit: classify defects, trace genealogy, auto-generate 8D SCARs.[02]Healthcare PayerPayer RecoveryAgents identify and execute recoveries across 10 types, subrogation to COB.[03]FinanceInvoice ExceptionsCatch discrepancies, match POs, auto-resolve exceptions.[04]HR & ComplianceHR ComplianceMulti-state employment law monitoring that flags compliance gaps.[05]InsuranceCyber UnderwritingSix-agent pipeline verifying controls via recon and threat intel.[06]SalesProposal BuilderProposals drafted from knowledge bases, past wins, and deal context.[07]Commercial LendingCredit AnalysisFinancials synthesized into complete credit memos.[08]Private EquityM&A Due DiligenceHidden risk across 2,800+ contracts: related parties, CoC cascade, churn.[09]ManufacturingFinancial CloseAutonomous reconciliation that accelerates month-end.[10]RetailFraud InvestigationLink analysis across transaction networks; suspicious patterns surfaced.
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